Shipping Policy

Thank you for shopping with Calista. We’re committed to getting your order to you as quickly and safely as possible. Please review our shipping information below.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Once your order has been processed and shipped, you’ll receive a shipping confirmation email containing your tracking information.

Please note that orders are not processed on weekends or major holidays.

Estimated Delivery Times

After your order has been processed, estimated delivery times are:

United States: 7–15 business days

Delivery times are estimates and may vary depending on your location, carrier availability, customs processing, weather conditions, holidays, or other circumstances outside of our control.

Processing time is separate from shipping/transit time.

Tracking Your Order

Once your order has shipped, you’ll receive a confirmation email with your tracking information.

Please allow 2–5 business days for tracking information to begin updating after you receive your shipping confirmation. In some cases, tracking may not immediately show movement while your package is being transferred between shipping facilities or carriers.

Multiple Packages

In some cases, orders containing multiple items may be shipped separately depending on product availability and fulfillment location.

If your order arrives in multiple packages, you may receive separate tracking information for each shipment. You will not be charged additional shipping fees because your order was divided into multiple packages.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us at support@calistaglow.com as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Calista is not responsible for packages that are delayed, returned, or delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer.

Delays

While we work to ensure orders arrive within the estimated delivery timeframe, occasional delays may occur due to circumstances outside our control, including carrier delays, customs processing, severe weather, holidays, or unusually high shipping volumes.

If your order is taking longer than expected, please contact us and we’ll be happy to help review the tracking information.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please check around your property, with household members, neighbors, or your local delivery carrier.

If you’re still unable to locate your package, contact us at support@calistaglow.com so we can assist you in reviewing the shipment.

International Orders

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, any applicable customs duties, taxes, or import fees are the responsibility of the customer.

International delivery times may also vary due to customs processing and local carrier procedures.

Order Changes & Cancellations

We begin processing orders quickly after they are placed. If you need to change or cancel your order, please contact us at support@calistaglow.com as soon as possible.

While we’ll do our best to accommodate your request, we cannot guarantee changes or cancellations once an order has entered processing or has shipped.

Contact Us

If you have any questions regarding your order or shipment, please contact us:

Calista
Website: calistaglow.com
Email: support@calistaglow.com