Return & Refund Policy

At Calista, we want you to feel confident with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused or unopened, with any original tags or seals intact, and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, please contact us at support@calistaglow.com. If your return is accepted, we’ll provide you with instructions on how and where to send your package, along with a return shipping label when applicable. Items returned to us without first requesting a return will not be accepted.

You can always contact us with any return questions at support@calistaglow.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

For hygiene and safety reasons, certain opened or used cosmetics, beauty products, and personal-care items may not be eligible for return.

We also cannot accept returns for custom or personalized products, hazardous materials, flammable liquids or gases, gift cards, or items marked as final sale.

If you have questions about whether your specific item is eligible for a return, please contact us at support@calistaglow.com.

Exchanges

The fastest way to ensure you receive the item you want is to request a return for your current item. Once the return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable law.

Unless an applicable exception applies, your item must be in the same condition in which you received it, unused or unopened, with any original tags or seals intact, and in its original packaging. You’ll also need your receipt or proof of purchase.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you still have not received your refund, please contact us at support@calistaglow.com.