Frequently Asked Questions

Everything you need to know about Calista, your order, and our Heated Lash Curler.

Product Questions

What is the Calista Heated Lash Curler?

The Calista Heated Lash Curler is a rechargeable beauty tool designed to use gentle heat to help lift, curl, and define your natural lashes for a beautifully eye-opening look.

How does the Heated Lash Curler work?

Calista uses gentle heat along a curved applicator to help shape and lift your lashes. Simply allow the device to warm up, place the applicator underneath your lashes, and gently lift upward.

How long does it take to heat up?

The curler typically warms up in approximately 10–30 seconds. The indicator tip changes from red to transparent when the device is ready to use.

What temperature settings does it have?

The Calista Heated Lash Curler features two heat settings: 65°C and 85°C, allowing you to choose the setting that works best for your lashes.

Is the Calista Heated Lash Curler safe?

The device features a curved applicator with a protective design to help keep the heated portion away from your eyelid. Always follow the provided directions and begin with the lower temperature setting when using the device for the first time.

Should I use it before or after mascara?

For best results, we recommend using Calista on clean, dry lashes before applying mascara. Once your lashes are lifted and curled, finish your look with your favorite mascara.

How long will my lashes stay curled?

Results can vary depending on your natural lash type, makeup products, and routine. Heated curling is designed to help create a more defined and longer-lasting lifted appearance.

Is it rechargeable?

Yes. The Calista Heated Lash Curler is USB rechargeable, so you don't need to continuously replace batteries.

Can I travel with it?

Yes! Its compact design and protective cap make Calista easy to carry in your makeup bag, purse, or travel case.

What comes with my Calista Heated Lash Curler?

Your order includes:

• 1× Calista Heated Lash Curler

• 1× Protective Cap

• 1× Cleaning Brush

• 1× USB Charging Cable

Orders & Shipping

How long does it take to process my order?

Orders are typically processed within 1–3 business days.

How long does shipping take?

For U.S. orders, delivery is generally estimated at 7–15 business days after processing.

Shipping times are estimates and may occasionally be affected by carrier delays, holidays, weather, customs, or other circumstances outside our control.

How can I track my order?

Once your order ships, you'll receive a confirmation email containing your tracking information. Please allow 2–5 business days for tracking updates to begin appearing.

Can I change or cancel my order?

Please contact us at support@calistaglow.com as soon as possible. We begin processing orders quickly, so we cannot guarantee that changes or cancellations can be made after an order enters processing.

What if I entered the wrong shipping address?

Contact support@calistaglow.com immediately. If your order has not yet entered processing or shipped, we’ll do our best to assist you.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy, meaning you have 30 days after receiving your order to request an eligible return.

How do I request a return?

Email us at support@calistaglow.com with your order information and reason for the return. Returns must be approved before being sent back.

When will I receive my refund?

Once your return has been received and inspected, we'll notify you whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days, although your bank or card provider may require additional processing time.

What if my product arrives damaged or defective?

Please contact us as soon as possible at support@calistaglow.com with your order number and details about the issue. Our team will review the situation and help determine the appropriate next step.

Still Have Questions?

We're happy to help. ♡

Calista Customer Support
Email: support@calistaglow.com
Website: calistaglow.com

Our customer support team typically responds within 1–2 business days.